Here’s my first draft of an appeal I need to send to my insurance company:
First I’d like to compliment you on your nonconformist and expert way of really knowing what’s best for your customers, like me! While I was experiencing what would end up being the hardest month of my life, you and your big machine went ahead and preauthorized every procedure I was enduring. My head wasn’t really in the game at the time, and somehow I seemed to be thinking about the choices ahead of me more than double-checking if you really really really pinky-promise meant it when you said you’d cover these medical expenses. I suppose in my lazy haze of indulgent sorrow, I was setting myself up to learn an important lesson!
The lesson you’ve helped me learn? Stay on your toes! I probably should have been braced for the unexpected call I received while playing with my son at the park, telling me I owe thousands of dollars to the hospital because, shucks, you guys changed your mind. Well listen, we all have changes of heart sometimes, right? Like this morning, I thought I’d like cereal and then I changed my mind and had toast! See, we all do it.
I suppose the most valuable thing you’ve done for me is force me to repeat my story over and over again to anonymous telephone operators who have absolutely no stake in empathy or human emotion whatsoever. Your robot army is truly impressive. I’m guessing that by the 10th or maybe 11th time I have to re-live it to someone I don’t know, I will be able to laugh right through it AND set up a payment plan. Fingers crossed!!
Finally, I look forward to the challenge of getting my mind around why you would approve in advance, every doctor’s visit and medical procedure I had done, and then *poof! * change your mind, though none of the information or diagnoses have changed. I’m not the brightest bulb in this here chandelier, and am having more trouble than you’d think trying to figure that out. I’ll come around, though – don’t stop believing in me! In the meantime, I’ll take comfort in the solace that writing an appeal and collecting medical documentation to support my appeal will bring. Like a warm blanket on a cold night, those activities!
Many Many Many Thanks,
Jodi Nelson Call
P.S. Wondering if there’s any chance you could increase our premiums a little? I feel that I owe you so much more.